Frequently Asked Questions - FAQ's

ORDERING PROCESS

We have thousands of pre-made bodies and poses you could choose from. Pre-made designs allow you to fully personalize the head, outfit colors and logos. Please note that pre-made designs are based on mold templates and therefore no structural changes can be made on them. 

On the other hand, fully customized designs allow you to fully personalize the body structures, poses and clothing styles – everything on the bobblehead from head to toes. Please note that the fully customization design option does not include the addition of props of any size for free. Please contact us to get a quote if you are interested in including a prop as part of your design.
Of course you may! We could certainly fully personalize the design from head to toes or paws. All our thousands of pre-made designs started as fully customized designs at one point.
Every single product page allows you to upload 1 or more pictures to be used during the sculpting of your personalized Bobblehead. If for any reason you do not have all the photographs ready to be uploaded at the time you are placing the order, no worries. Simply reply to the automated Order Confirmation email you'll receive upon placing your order, attach all the photographs and any other personalization information you'd like reviewed and used. Please take a moment to review the Photograph Submission Guidelines documentation and submit ONLY 1 direct front head shot. Side and back head shots are optional.

IMPORTANT NOTE: The head and body shots (if applicable) will be used as provided. Unless you have made specific notes to add or remove a given facial/body feature, our sculptors will base the design on the provided photographs. This includes but it's not limited to smile, wrinkles, beard, stubble, hair style, double chin, dental imperfections, moles, freckles, birth marks, scars, eyewear, headwear, etc. If for any reason you decide to provide us with different front, side or back head and/or body shots during the proofing process to point out differences from what you previously provided us with, any modifications will require to start the entire sculpting process over again. If that was the case, unfortunately there would be a charge fee per bobblehead.
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We welcome images of outfits, hair styles, poses and/or props you could find on the Internet.
Your satisfaction is our commitment! Unlike other retailers out there, we offer you unlimited and FREE revisions throughout the entire design process. This, among many other things, sets us apart from the rest. We do want you to be happy with your purchase and we believe it is our responsibility to make it happen.

Please note that all facial characteristics such as smile, front, side and back hair style, eye and mouth shapes, cheek and jaw lines must be carefully reviewed during this initial stage of the design and proofing processes. All the revisions are completely free of charge and you can request them until you are fully satisfied. Once clay proofs are approved in writing and the next template molding, baking and painting design stages are started, any modifications will require to start the entire sculpting and painting processes over again. If that was the case, unfortunately there will be a resculpting charge per bobblehead.

As you review the provided head proofs, please take into consideration that the nature of a bobblehead, unlike those of a figurine or bust, is that the features of the person being sculpted are exaggerated but yet keeping the likeness very obvious. On a bobblehead, the face and head features are not proportional to that of the body. By definition, it's more to the cartoonish side. If you are looking for a photographic replica of the person being sculpted, this is probably not the type of product you are looking for. Please visit our Video Library and Head & Body Proof Image Gallery to browse hundreds of sample head and body proofs for your visual reference and as a sneak peek of the amazing sculpting process you will be part of.

For a more in-depth description of the Sculpting Process and what to expect thorughout the personalization of your Bobblehead, please refer to the section FAQ's section below titled "SCULPTING PROCESS, MATERIALS & METHODS - Could you please describe the Personalization Process and what I should expect?"




SCULPTING PROCESS, MATERIALS & METHODS

Our bobbleheads are handcrafted with 100% Polyresin material. Polyresin is a resin compound generally used for statues, figurines, and decorative furniture. This material could be painted with any color you desire. If needed, the color tone could be easily adjusted at any time during the painting design phase.

Most of the other companies use Polymer Clay which, besides being a cheaper and low-quality sculpting material, it has a pre-defined color and texture similar to those of kids’ play-dough. Please read carefully their coloring and finishing disclaimers and you will realize that once the sculpting process is started with a given color, the final color tone is pretty much locked – skin or any other color changes cannot be made. Furthermore, just like kids’ play-dough, the fingerprints of the sculptor will be shown all over the finished product. This fact is also mentioned in our competitors’ product disclaimers. Please read them carefully and choose wisely.

Please visit our Video Library and Head & Body Proof Image Gallery to browse hundreds of sample head and body proofs for your visual reference and as a sneak peek of the amazing sculpting process you will be part of.
Depending on the design you choose, our pre-made Bobblehead designs measure between 5.5 and 7 inches in height and weigh about 1 lb. Fully customized designs could measure up to 16 inches in height
Of course they do! They are bobbleheads! Unlike other companies, we do not charge extra to make the heads bobble. As you fill out the personalization questionnaire, you will have the option to select the head type you prefer on your design. IMPORTANT NOTE: Depending on the head accessories or style and length of the hair you request to be sculpted based on the provided photographs, the movement of the bobbly head type design may be limited.
Yes. In order to prevent damage during transit and as per design standards, props of any size are sculpted separately and are removable in nature. This design standard applies to both pre-made and fully customized designs which include props such as sporting equipment, musical instruments, motor vehicles, etc.
No. As per design standards, accessories such as headwear, eyewear, jewelry, etc. are sculpted as part of the bobblehead's head and/or body and are not removable in nature. This design standard applies to both pre-made and fully customized designs.
Please find below a brief description of the design process which includes detail information about our design teams, timelines, proof revision phases and what to expect throughout the personalization design process:

We do want our customers to be satisfied with the purchase and in order to achieve that goal, we strongly believe that the customer should be part of every single step of the process from start to finish. The design process is a collaborative effort between you, the customer, and us, the design team.

We have 3 professional design teams around the world: Europe, Asia and South America. Depending on the pre-made design you've chosen from our extensive portfolio, we'll assign a specific design team to work on your order. All the communication must be conducted via email - this includes, but it’s not limited to, photograph submission, personalization coordination and proofing phases.

The design process takes approximately from 4 to 6 weeks to be completed plus 2-3 additional business days for delivery. Unless you purchase the Rush Design Order AddOn option or otherwise agree with your Account Manager, you should expect to have the final product delivered in approximately 7-8 weeks. Please note that this is simply an estimated timeline since the more revisions you request to be made during the proofing stages, the longer the design process will be. The above estimated timeline assumes only 1 revision request throughout the entire design process. This applies to both Standard and Rush orders.

The entire process starts about 2 to 3 business days after all the detail photographs have been submitted to us, reviewed and approved by us and we have informed you that the design process has been started. As soon as we have the first set of proofs, we will contact you via email and provide you with detail shots of the work in progress for your corresponding review and comments. These initial detail proofs are often of the head(s) in the raw form – usually wax/clay-sculpted. Please visit our Video Library and Head & Body Proof Image Gallery to browse hundreds of sample head and body proofs for your visual reference and as a sneak peek of the amazing sculpting process you will be part of. We will always require your review and approval in writing prior to moving to the next stage of the process. Please allow up to 8 business days from revision to revision. Please note that all facial characteristics such as smile, front and back hair style, eye and mouth shapes, cheek and jaw lines must be carefully reviewed during this initial stage of the design process.

All the revisions are completely free of charge and you can request them until you are fully satisfied. Once the proofs are approved and the next template molding, baking and painting design stages are started, any modifications will require to start the entire sculpting and painting processes over again. If that was the case, unfortunately there will be a $25 charge per bobblehead. As mentioned above, the more revisions you request to be made during the proofing stages, the longer the design process will be.

As you review the provided head proofs, please take into consideration that the nature of a bobblehead, unlike those of a figurine or bust, is that the features of the person being sculpted are exaggerated but yet keeping the likeness very obvious. On a bobblehead, the face and head features are not proportional to that of the body. By definition, it's more to the cartoonish side. If you are looking for a photographic replica of the person being sculpted, this is probably not the type of product you are looking for.

Custom body design and proofing are handled the same way as that of the head(s). Once completed, detail shots of the work in progress will be emailed to you for your corresponding review, comments and approval. As soon as the head(s) and body(ies) are fully reviewed and approved, we will cast the resin in the mold and paint the entire sculpture for the final color proofing. Once you are fully satisfied and, after the final written approval is received, we will ship your order and provide you with the shipment tracking information for your records.




SHIPPING & DELIVERY

The Standard design process takes approximately from 4 to 6 weeks to be completed plus an additional week for delivery. Unless you purchase the Rush Design Order AddOn option, you should expect to have the final product delivered in approximately 7-8 weeks. Please note that this is simply an estimated timeline since the more revisions you request to be made during the proofing stages, the longer the design process will be. The above estimated timeline assumes only 1 revision request throughout the entire design process. This applies to both Standard and Rush orders.
All our bobbleheads are carefully and securely packaged for their protection and your 100% satisfaction. For Standard shipped products, we will use DHL or FedEx as the preferred transportation carrier.
We offer a Flat Shipping Rate and it will be clearly specified on the Shopping Bag page.
Yes, we do! We ship worldwide. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Customers with shipping addresses outside of the US, please check with your country's customs office to determine what these additional costs will be.




BOBBLEHEAD PRICING OPTIONS

The cost of a bobblehead varies depending on the level of customization you would like. If you select from any of our pre-made styles, the cost is significantly lower than if you choose to purchase a fully customized bobblehead. There is also cost involved for optional accessories and props such as glasses, hats, logos, tattoos, personalized bases, base options, engraving, etc.
No. Pre-made designs allow you to fully personalize the head, outfit colors and logos only. Please note that pre-made designs are based on mold templates and therefore no structural changes can be made on them.
On the other hand, fully customized designs allow you to fully personalize the body structures, poses, clothing styles, etc – everything from head to toes
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That would depend of the extent of the modification. For an exact quote, please contact us prior to placing your order.
Yes, we do. Please feel free to contact us at CustomerService@MyCustomBobblehead.com at any time with your questions and/or comments. We will be more than happy to provide you with an estimated cost of your desired bobblehead design.
Yes, we do. We have special discount offers for mid and large orders. Please contact us at CustomerService@MyCustomBobblehead.com and provide us with the following information:
  1. Design(s) you are interested in purchasing
  2. Total count of bobbleheads
  3. Delivery country including Country, zip / postal code
  4. Expected delivery date