Shopping Policies

Our Policies

Returns & Exchanges

Due to the personalized nature of our products, once the design process has been started, we will not accept any cancellations, partial, full refunds and/or store credits requested by our customers.

We reserve the right to refuse or cancel an order for any reason and at any time including, but not limited to, lack of clear and timely communication and/or refusal to provide additional revision details during the design proofing stages, limitations on quantities available for purchase, errors in product or pricing information, and/or problems identified by our credit and fraud avoidance department.

Please note that all our products are fully insured against any damages that could be caused by the delivery carrier during transit. If for any unfortunate reason, the merchandise is damaged during transit, simply email us within 24 hours of receiving the package and provide us with the corresponding pictures of the damaged product(s) and we'll immediately start the approximately 2-week duplication design process. In the meantime, we'll provide you a pre-paid shipping label so that you return the damaged product(s) to our Design Studio. Once we receive the damaged product(s), we'll inspect it/them to make sure it's/they're in the same condition you received it/them. Once the duplication design process is completed, we'll ship the replacement product(s) absolutely FREE of charge.

IMPORTANT NOTE: Our Damaged Merchandise Policy covers the replacement of the exact design(s) you purchased and arrived damaged. It does not cover any cancellations, partial, full refunds and/or store credits.

Shipping

All our bobbleheads are carefully and securely packaged for their protection and your 100% satisfaction. For Standard & Expedite shipped products, we use DHL as the preferred transportation carrier. We deliver worldwide for a low flat fee.

Please note that all our products are fully insured against any damages that could be caused by the delivery carrier during transit. Simply email us within 24 hours of receiving the package and provide us with the corresponding pictures of the damaged product(s) and we'll immediately start the approximately 2-week duplication design process. In the meantime, we'll provide you a pre-paid shipping label so that you return the damaged product(s) to our Design Studio. Once we receive the damaged product(s), we'll inspect it/them to make sure it's/they're in the same condition you received it/them. Once the duplication design process is completed, we'll ship the replacement product(s) absolutely FREE of charge.


Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Customers with shipping addresses outside of the US, please check with your country's customs office to determine what these additional costs will be.

Accepted Payments

For your convenience, we accept all major Credit Cards (Visa, MasterCard, Discover, AMEX, PayPal and many other types of secured payments.

Cancellations

If for any reason you decide to cancel an order which has not been started, you have 24 hours from the time the order was placed. Orders that have already been started cannot be cancelled, partial and/or fully refunded.